Trenchline Utilities Limted | Privacy Policy
Updated | 4th April 2024
Our Contact Details
Name: Trenchline Utilities Limited
Address: Amberstone Depot, Hailsham, BN27 1PH
Phone Number: 01424 215345
E-mail: service@trenchlineutilities.com
The type of personal information we collect
We currently collect and process the following information:
- Name, email address and any other information you choose to provide.
- Cookie information from your visit to the website.
- Email address and any other information you provide if you contact us via the website.
- IP Address and browser user agent string to help detect spam.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for following reason:
- We collect this information in order to respond to an enquiry you make and to improve our website and provide a better user experience for our visitors.
- We use the information that you have given us in order to provide relevant and customised responses to user queries.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting service@trenchlineutilities.com.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal information for no longer than in necessary for the purposes for which it is provided. We will then dispose your information securely from our systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at service@trenchlineutilities.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at service@trenchlineutilities.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
